We're building the AI layer every business runs on.
OneScale started with a simple bet: every business will eventually run part of its operations through an AI employee. We're building the agent runtime and the industry workflows to make that true today — starting with the phone.
See it in action
Most calls to a small business don't need a person. They need an answer.
OneScale builds the voice AI, the agent infrastructure, and the ready-made industry employees that let a business answer its phone, take an order, or book an appointment — without adding headcount.
Live with restaurant partners today. Clinics, hotels, and real estate coming next.
Phone coverage
24/7, every call answered
Setup
Live in days, not months
Integrations
POS, calendars & CRMs
Escalation
Hands off to a human on request
Why we exist
Today, automating one phone call means stitching together a voice-agent platform and separate industry software from different vendors. We think that's more companies than one call should depend on.
Voice is the interface most businesses actually use
Long before a customer opens an app or a dashboard, they call. AI should meet people at the phone first, not as an afterthought bolted onto a website.
Small businesses deserve the same infrastructure as large ones
A single-location restaurant should get the same call quality and reliability as an enterprise call center — not a stripped-down version built for a lower price point.
Answering isn't the job — acting is
A conversation that ends without an order placed, a booking confirmed, or a record updated hasn't actually done the work. Every layer we build ends in a real system, not just a transcript.
Two layers, built on each other
Start wherever your business needs it. A developer can build directly on the agent API; a restaurant owner can go straight to a fully configured employee.
A phone agent that actually holds a conversation
OneScale Agents combines real-time speech with the logic, memory, and telephony to answer a call, follow it wherever it goes, and act on what it hears — no separate voice vendor required.
- Real-time speech in both directions, built for live calls
- Visual call-flow builder plus a full API for custom logic
- Built-in phone numbers, call routing, and recordings
- Live transcripts and call analytics from day one
In practice
A caller interrupts mid-order to change their mind — OneScale Agents adjusts without losing the thread.
What happens between the ring and the receipt
The phone rings
OneScale Agents picks up in under a ring, in the business's own voice and language.
The caller talks, not clicks
It follows the conversation wherever it goes, checking the menu, the calendar, or the order along the way.
The task lands where it belongs
An order in the POS, a booking in the calendar — done before the call ends.
One employee, built for how your industry runs
Restaurants are live today. We pre-wire the same workflow for the next industry before we open it up.
Built for who's building
Whichever layer you start at, you're not starting alone.
Developers
Drop straight into the API. Ship a voice agent in an afternoon.
- OneScale Agents REST + WebSocket API
- SDKs for Python, Node, and Go
- Usage-based pricing, no minimums
Small business
Pick your industry, connect your tools, and go live without writing code.
- Ready-made OneScale Employees templates
- POS, calendar, and CRM integrations
- Guided setup, live in days
Enterprise
Custom volume, dedicated support, and controls that satisfy your security team.
- SSO, audit logs, data residency
- Dedicated deployment support
- Custom SLAs and contracts
Not ready-made? We'll build it
OneScale Solutions builds the custom version of anything on this page.
Software engineering, AI agents, workflow automation, enterprise integrations, and connectors for whatever system you already run — built end to end for your business, often on the same infrastructure powering our products.
Explore OneScale Solutions