OneScale Employees · E-commerce
AI Customer Support Agent
The E-commerce AI Employee handles the highest-volume support questions — where's my order, how do I return this — by checking your order system directly, resolving what it can on the spot, and escalating anything that needs a human with full context attached.
How a call runs
01Customer inquiry
02Looks up order in system
03Answers status question
04Processes return/refund request
05Escalates if unresolved
What it can do
- Order status
- Returns & refunds
- FAQ handling
- Human escalation with context
Connects with
- Shopify & common storefront platforms
- Order management systems
Don't see your system listed? OneScale Solutions builds custom connectors as part of its Integrations service line.