OneScale Employees · Hotels & hospitality
Hotel Receptionist / Concierge
The Hotel Receptionist handles inbound inquiries about availability, walks guests through room options, takes the booking, and confirms it directly in your property-management system — with the same voice, day or night.
How a call runs
01Guest inquiry
02Checks room availability
03Takes booking details
04Processes payment
05Confirms in PMS
06Sends confirmation
What it can do
- Room availability & booking
- Rate questions
- Concierge-style requests
- Confirmations & reminders
Connects with
- Common PMS platforms
- Payment gateways
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