Security
Built to handle real customer calls
An AI employee touches real customer data — names, numbers, orders, appointments. Here's how that data is handled across OneScale Agents and OneScale Employees.
Encryption in transit and at rest
Call audio, transcripts, and customer data are encrypted in transit via TLS and at rest, across the agent and employee layers.
Access controls
Role-based access to call recordings, transcripts, and integrations, with audit logs available on Enterprise plans.
Data residency options
Enterprise customers can discuss data residency and retention requirements as part of onboarding.
Least-privilege integrations
Integrations with your calendar, CRM, or POS request only the permissions needed for the workflow they support.
Human hand-off
Every deployment supports a defined hand-off point to a human, so sensitive or ambiguous calls aren't forced through automation.
Vendor and sub-processor review
Third-party infrastructure used to deliver telephony and storage is reviewed as part of our own vendor management process.
Enterprise customers with specific compliance, SSO, or data-residency requirements can work through those details directly with our team before going live — see Enterprise pricing or reach out directly.